DRAFT: This module has unpublished changes.


The Glacier Brewhouse

August 2006 - June 2009


In this position, I performed the following duties for the Glacier Brewhouse restaurant in Anchorage, Alaska:


  • Greet guests and seat them at tables or in waiting areas.

  • Provide guests with excellent customer service.

  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

  • Exercise excellent time management by calculating and quoting wait times between seatings.

  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

  • Remain calm and productive under great deals of pressure in a fast-paced environment.

  • Answer telephone calls and respond to inquiries or transfer calls.

  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

  • Inspect dining and serving areas to ensure cleanliness and proper setup.

  • Receive and record patrons' dining reservations.

  • Operate cash registers to accept payments of cash, check, or credit cards.

  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

  • Assist customers by providing information and resolving their complaints.

  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

  • Stock shelves, and mark prices on shelves and items.

  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

  • Sort, count, and wrap currency and coins.

  • Reconcile and count till at end of shift.
DRAFT: This module has unpublished changes.